Reembolso
This is a translation; the German version is legally binding. Deutsche Fassung
Esta página só está disponível em alemão e inglês. A versão em alemão é a juridicamente vinculante.
14-day money-back guarantee
If you don’t like Pro, you get the full amount back within 14 days of your first purchase, without giving reasons. This also applies if you have already used Pro. With the refund, the subscription ends, and Pro from this purchase ends immediately. A trial month that is still running or Pro from the Hotlap Club are not affected. This guarantee is voluntary and applies in addition to your statutory rights.
Renewals
You can cancel at any time to the end of the paid period; until then, Pro stays active. The 14-day money-back guarantee applies to the first purchase, not to renewals. Requests about a renewal can be sent to us or to Paddle and are decided case by case. Either the whole payment is refunded, in which case Pro from this payment ends, or part of it, in which case Pro stays active until the end of the paid period. In case of an unjustified block, the unused part is always refunded (terms of use, section 9).
How it works
Write to us via the contact form or under “Messages” in your account, using your account’s email address. Alternatively, you can request the refund from Paddle via paddle.net; the link is in Paddle’s purchase confirmation. Paddle pays the amount back the same way you paid, usually within a few days.
Chargebacks
If you reverse a payment through your bank or payment provider, Pro from this payment ends as well. Please write to us first, a refund is faster.
Statutory rights
Your statutory rights, such as the right of withdrawal for consumers in the EU, remain unaffected and are not limited by our voluntary guarantee. You conclude the purchase contract with Paddle as the seller. Withdrawal and refunds are therefore also governed by Paddle’s Buyer Terms and Refund Policy. Our 14-day money-back offer applies in addition and also if the statutory right of withdrawal has already expired.